F.A.Q.

For your convenience, we accept a variety of secure payment options, including VISA and MasterCard, Apple Pay, Google Pay, Shop Pay, PayPal, MakeCommerce, and cosmari_i gift cards.

Simply enter your gift card code in the designated field at checkout. The amount will be automatically applied to your order total.

Your invoice will be sent to the email address provided at checkout as soon as your order ships.If you haven’t received it, please don’t hesitate to contact our customer service team info@cosmarii.com — we’ll be happy to assist you.

Refunds may take up to 30 days to process, depending on your payment method and financial institution.
If this period has passed, please reach out to our customer service team finance@cosmarii.com, and we will gladly look into your case with care and urgency.

First, please check your junk or spam folder to ensure the confirmation email hasn’t been misdirected.
If you still can’t locate it, kindly contact our customer service team sales@cosmarii.com — we’ll be happy to assist you and ensure everything is in order.

There could be several reasons why a card is declined. We recommend checking with your bank to ensure that your card is activated for online purchases.
If the issue persists, please contact your bank directly or feel free to reach out to our customer service team — we’re here to help.

Yes, you can use multiple gift cards or promotional codes in a single order, provided they are applicable to the selected products. Certain restrictions may apply during promotional campaigns.

You will be charged once your order has been successfully placed and confirmed. A confirmation email will be sent to you shortly after the payment is processed.

Yes, a VAT invoice can be issued upon request. Please contact our finance team at sales@cosmarii.com and include your order details.

We take great care to ensure your order reaches you as swiftly as possible. Within the Baltic region, delivery typically takes 1–3 business days. For destinations across the rest of Europe, please allow approximately 10 business days. Your order will be worth the wait.

As soon as your order is shipped, you’ll receive an email with a tracking link. Click the link to follow your delivery in real time. If you don’t see the email, please check your spam or junk folder.

We begin preparing orders shortly after they are placed, so changes or cancellations are not always possible. If your order hasn’t shipped yet, you may still have time to update it from your account. Otherwise, it will arrive as placed.

If you received the wrong product, please visit our Returns & Claims section and follow the steps for an exchange. Be sure to upload a photo of the item you received — we’ll take care of it as quickly as possible.

Our customer care team is always here for you — reach out at info@cosmarii.com if your issue isn’t resolved through the steps above.

After purchase, the gift card is sent by email with a unique code. Enter this code at checkout to use the balance.

Check your spam or junk folder. If it’s not there, email us at info@cosmarii.com, and we’ll resend it.

Digital gift cards are usually delivered within a few minutes. During busy times, it may take up to one hour.

Cosmari_i gift cards are valid for 3 months from the date of purchase.

Your gift card will be delivered by email to the email address provided at checkout.

Yes, you can use more than one gift card in one order. Just enter the first code, add a comma, and then enter the next code.

Yes, you can use your gift card across multiple orders until the full balance is used.

Cosmari_i gift cards are currently valid for online purchases only.

We accept returns of products that are unopened, unused, and in original condition within 30 days of receiving your order.
Please note that we do not accept returns of items that have been opened, tested, or used.

How to return an item:

1. Pack the products securely (preferably in the original shipping box).
2. Include a note with your full name, order number, and email address.
3. Send the return to:

MB Cosmarii 
Martyno Liuterio 5F
92338 Slengiai
Lithuania +37064888537

You’ll need to cover the return shipping cost. Please use a trackable shipping method. Items are returned at your own risk.

Once we receive and approve the return, your refund will be issued within 30 days. If the return doesn’t meet our policy, we’ll let you know by email.

If your order arrived damaged, incomplete, or if you received the wrong product, please email us directly at info@cosmarii.com with the following:

• A photo of the item and packaging
• Your order number
• A brief description of the issue

Our team will review your message and respond as soon as possible. If approved, we’ll arrange a replacement or refund within 30 days.

Yes, our formulas are designed to support a wide range of hair types and needs. Each product description includes guidance to help you choose what’s best for your hair.

Yes, all Cosmari_i products are 100% vegan and cruelty-free. We never test on animals.

Store products in a cool, dry place, away from direct sunlight or heat to maintain their quality.

Some of our formulas may contain carefully selected silicones or other functional ingredients when they serve a clear purpose for performance or hair health.
All ingredients used in Cosmari_i products are thoroughly tested, safe, and chosen with care — always prioritizing scalp and hair well-being.

We use carefully selected, skin-friendly fragrances in minimal amounts. If you have a known sensitivity, we recommend checking the ingredient list or contacting us before purchase.

Yes, our products are safe for color-treated hair and help maintain vibrancy and health.

We love working with professionals in the beauty industry. If you're a salon owner or stylist interested in collaborating, please email us at sales@cosmarii.com.

You can reach our customer care team anytime at info@cosmarii.com. We aim to respond as quickly as possible during business hours.

Our logistics center is located in Lithuania, and we ship across the Baltic region and Europe.

Yes! For press inquiries or collaboration requests, please contact sales@cosmarii.com — we’d love to hear from you.

If you’re interested in stocking or distributing Cosmari_i, please get in touch at sales@cosmarii.com with details about your business.

For any questions related to invoices, payment confirmations, VAT, or other billing matters, please reach out to our finance team at sales@cosmarii.com.